Website Services Agreement

You are buying a custom website built by Zeebra, in the form you reviewed at the demo address listed above (the "Demo Site"), plus the pages we agree to add from your intake answers, plus the two rounds of edits in section 3.

The Demo Site was built from information available to the public about your business: your existing website, your Google Business Profile, your reviews, and your public photos. The finished site adds the answers you give on our intake form.

The finished site is delivered as a set of static website files (HTML, CSS, JavaScript, images) that run on any ordinary web host. It is not an app, a content management system, or a subscription.

You are also buying the rebuilding of pages from your current website that we identify as earning their own search traffic, up to the number of pages stated above, and the redirects that point the web addresses of your old pages at the matching pages on the new site. Where your site has more of those pages than the number included, you choose which ones; the rest are available afterwards at the price in section 8.

We identify those pages from what is publicly visible on your current website. If you have search analytics of your own and share them with us, we will use those instead, because they are better evidence than anything we can see from outside.

Coverage of the towns and areas you serve is included, and is not counted against the number of pages above. We build that coverage in the form that serves your site best, which may be a page for each town or one combined service-area page, and we will tell you which before handoff. This part needs nothing from you: we build it from public geographic data.

You confirm that you looked at the Demo Site before paying, and that you are purchasing a finished site that follows the design, layout, and approach the Demo Site shows.

Because you reviewed the design before buying, "I do not like the look of it" is not a basis for a refund. The rounds of edits in section 3 are how the site is adjusted to your preferences.

The price includes two rounds of edits, both of which happen before handoff.

A round works like this: we send you a private review link. You go through the site page by page, tap anything you want changed, and say what you want in your own words. You can attach your own photos. When you send the round, we apply the whole batch, review it, and publish the updated site for you to see.

A round is a batch, not a count. You can ask for two changes or forty in one round. What makes it a round is that you send it once and we apply it once.

A round changes what is already on the site. Adding a page that needs new content we do not already have is a new page, priced under section 8, not a round.

We will tell you when each round is ready for your review and, once you send it, when the changes are published. We aim to turn a round around within a few business days. We will tell you if it will be longer.

If we have not heard from you for 30 days after we send a review link, we will treat the round as sent with no changes and move to the next step, so that the project finishes. You keep any unused included round for 90 days after handoff, after which it lapses.

The project is complete at handoff: when both included rounds have been applied or waived under 3.6, and we have delivered the site files to you.

At handoff we deliver: the complete site files as a download, written steps to put the site on your own hosting and domain, and instructions for pointing your domain at it. We will walk you through the domain step once if you want.

From handoff on, the site is yours. We do not host it, back it up, monitor it, renew anything, or maintain it. You (or whoever you choose) run it. This is deliberate: it is why the price is a one-time price and why nobody is renting you your own website.

Free hosting services and domain registrars are third parties. Their terms, uptime, and prices are theirs, not ours, and can change.

When you have paid in full and we have handed off, you own the site files and everything in them that we made for you, outright. You may edit, move, copy, or hire someone else to work on them.

You keep ownership of everything you gave us: your name, logo, photos, reviews, and text.

We keep a copy of the delivered files so that we can do paid rounds later (section 8). We may also say that we built your site.

Any tooling, scripts, and methods we used to build the site remain ours. That never affects your ownership of the site itself.

A website is a tool. What it does for your business depends on your business: your reviews, your prices, your response time, your area, your competitors, and things nobody controls, including how Google chooses to rank pages.

We make no promise of any kind about search rankings, Google visibility, traffic, calls, leads, jobs, revenue, or any other business outcome. We will build the site so that search engines can read it properly, and we will tell you what we measured on it. That is the whole promise.

Not getting the results you hoped for is not a defect in the site and is not a basis for a refund.

Redirects keep visitors and links from landing on a dead page. They are not a promise about search position. Search engines decide rankings on their own, and they may treat a rebuilt page differently from the page it replaced. Nothing in section 1.4 is a guarantee that a page keeps any ranking, position, or amount of traffic it had before.

The price is the amount stated in the table above and shown on your checkout page, paid in full before work on the finished site begins. Payment is through our payment processor; we never see or store your card details.

Once we begin work, the price is not refundable, in whole or in part. This includes if you change your mind, if you decide not to use the site, if you do not like it after the rounds of edits, or if the site does not produce the results you hoped for. What you paid for is a finished site delivered to you, and that is what you receive.

If you stop responding and we complete the project under 3.6, the site is still delivered to you and the price is still earned.

If we cannot deliver the site at all through our own fault, we will refund what you paid. That is the one refund case.

If you dispute a charge with your card company after the site has been delivered, you agree that this agreement, your acceptance record, and our delivery records may be used to answer the dispute.

Broken and our fault is free, forever. If something we built does not work the way it did at handoff, on the files as we delivered them, we fix it at no charge.

Changes cost money. After handoff, the prices are:

Paid rounds do not expire. They apply to the site as we delivered it. If the files have been changed since handoff by you or someone else, we will look and quote separately, because we cannot promise a round on files we did not make.

Paid rounds and pages are ordered by contacting us. They are not available to anyone who has not bought a site from us.

Accuracy. The site says what you tell us. You are responsible for the facts on it: your business name, address, phone, hours, service area, licenses, prices, and claims. If you tell us something wrong, we will fix it in a round, but the consequences of it having been wrong are yours.

Rights to your material. You confirm you have the right to use every logo, photo, review, and piece of text you give us or approve for the site. Stock photography we supply is licensed for your site.

Reviews. Reviews shown on the site are your real customer reviews as published on Google or another platform. You will not ask us to invent, alter, or hide reviews to mislead.

Your Google Business Profile. We may show you what your profile says and suggest changes. The profile is your account. Its accuracy, its compliance with Google's rules, and anything Google does to it are yours.

Legal compliance. You are responsible for your business being licensed and insured as required, and for anything your site says complying with the laws that apply to your trade.

We will build the site with reasonable skill and care, deliver it in the form the Demo Site showed, apply your rounds as described, and hand it off with the files and instructions in section 4.

We will test the site on current versions of common phones and browsers at the time of handoff. Browsers change; we do not promise the site will look identical forever.

We will not present anything as a real customer, review, photo, or fact unless it is one.

Our total liability to you under this agreement, for any reason, is capped at the amount you paid us.

We are not liable for lost profits, lost business, lost data, or any indirect or consequential loss, even if we were told it could happen.

Nothing in this section limits liability that Utah law does not allow to be limited.

You may end this agreement at any time by telling us. Doing so does not create a refund (section 7).

We may end this agreement and refund unearned payment if you ask us to put something on the site that is illegal, that infringes someone else's rights, or that we believe is dishonest, and you insist after we decline.

Utah law governs this agreement. Any dispute will be brought in the state courts located in Salt Lake County, Utah. Before either of us files anything, we agree to try to resolve the issue by talking, in good faith, for at least 30 days.

This is the whole agreement between us about the site. It replaces anything said or written before it. Changes must be in writing and agreed by both sides; a message from us confirming a change you requested counts.

If a court finds any part of this agreement unenforceable, the rest still stands.

You cannot transfer this agreement to someone else without our written okay. Ownership of the site files under section 5 is yours to transfer freely.

Notices go to the email addresses each of us used for this project.

You accept this agreement by checking the acceptance box and typing your name on our intake form, or by paying the invoice that refers to it, whichever comes first. Either one is your signature under the Utah Uniform Electronic Transactions Act, and it binds the business named above.

We record the name typed, the date and time, the network address the acceptance came from, and the version of this agreement that was shown. We will send you a copy.

The person accepting confirms they are authorized to bind the business.